The amount of compensation for customers who had their flights canceled within 24 hours of departure is dependent upon the length of time of the flight.
To support the needs of travelers impacted by significant delays and cancellations from December 3-5, IndiGo has announced a travel voucher program to compensate them for their time lost on the road.
Due to operational issues during the three days of the disruption, the airline has committed to issuing Rs 10,000 (approximately $120) in travel vouchers to every customer who had been affected by the disruption (severe) on December 3, 4, and 5.
An official statement was released by IndiGo regarding the issuing of travel vouchers to their customers as compensation. In the statement, IndiGo indicates that the airline was unable to transport many passengers because of significant unexpected delays and congestion at multiple airports.
In addition to the regular compensation mandated by the DGCA, IndiGo will also provide travel vouchers for a period of 12 months and are valid for use on any IndiGo flight. The amount of compensation (travel voucher) for customers who had their flights canceled within 24 hours of departure is dependent upon the length of time the flight was scheduled to have been operated (5,000-10,000).
IndiGo was operating nearly 2,300 flights daily prior to the disruption that began on December 2. However, due to regulatory action, IndiGo must now reduce its schedule by 10% during the upcoming winter months, in an effort to stabilize its operational performance.
